Cancellations & Returns

  • Can I add items or modify or cancel my order after it is placed ?

    You can cancel / Modify your order before the cut off time of your slot by contacting our customer support team at +91-141-2760664 or can write us at sales.silvertreeonline@gmail.com

  • Why is there an order cancellation fee?

    We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order. Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

  • Return & Refund?

    We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

  • How will I get my amount back if I cancel my order after online payment?

    In case of online payment, If you cancel your order for any reason,your amount will be refunded directly to your bank account within 7 business days but cancellation must be done before the order is dispatched from our end, otherwise no cancellations would be entertained.

  • Till when can I place a return request?

    We follow a 7 days return policy (48 hours for Perishable goods) after your order is placed with us. Your returns will be processed within 24 hours of your request.

    For "SILVER TREE" brand products we follow an open & used packets return policy. If you are not satisfied with the quality just let us know.

  • How do I add or remove products after placing my order?

    Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

  • Is it possible to order an item which is out of stock?

    No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

  • What You Receive Is What You Pay For

    At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven't checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

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